Website Software - Web Content Management Software

Help Desk 

Help Desk & Bug Reporting

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Help Desk

The WebBizIdeas Help Desk function of our Content Management Software helps your online business to track and process internal and external calls and trouble tickets through in-depth reporting and analysis of task assignments, billing information and records of available resources.

 

This is important because it will reduce the number of calls your business receives, freeing up valuable resources. It will also help you save money, because you won’t have to spend money on extra support staff, or staff that you would normally use to man the phone lines. In a nutshell, it will help your Internet business be more efficient.

 

Here are a few of the benefits of this important function:

 

 

The Help Desk function helps upgrade your support desk processes through on-demand surveys and performance reports.

 

 

The Help desk trouble ticket system, an important part of the Help Desk feature, facilitates maintaining the order of work by prioritizing them by importance and deadline.

 

Bug Reporting

The bug reporting feature under Content Management Software helps in the managing and auditing of bugs to improve your website’s quality and enhance productivity. Now this important feature is no longer done manually – our software makes it completely automated!

 

Bug Reporting tracks issues, software defects, enhancements and changes requests for better resolution and quality.

 

 

The Bug Reporting feature is accessible 24/7, even if your business is closed for the day.

 

 

This feature allows simultaneous viewing and tracking of multiple projects with creative processes continuing at the same time.

 

 

The Bug Reporting feature also has a customizable interface with personalized fields and screens to meet different user preferences.

 

 

This feature helps monitor customer service by tracking the issues, the total number of open issues, time spent in resolving the issues.

 

 

Our Bug Reporting feature keeps track of the addition, modification, editing or deletion of every issue in the system by using an audit trail.

 

 

The Bug Reporting feature makes use of Boolean operators for advanced filters (operating in the background) to perform advanced searches for better tracking and management of issues.

 

Knowing that your customers have problems and getting those problems resolved is key to the success of your online business. With the WebBizIdeas CMS system, you’ll have the tools you need to respond to questions and problems the moment they occur.

 
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